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FAQs

I am a new / relieving principal but I can't access AMU
New or relieving principals may not have access to AMU, or may have the wrong school allocated to them within AMU.  Contact EDConnect on 1300 32 32 32 (...
Mon, 18 Jan, 2021 at 1:16 PM
I have access to AMU but can't see the ALAN application
Open AMU from portal Choose Step Two: Select an Application Select the AMU - Access Management Utility radio key - press Next ...
Mon, 18 Jan, 2021 at 1:18 PM
Some staff members do not appear in my AMU list
If a teacher is a relieving or temporary teacher they may not be recorded correctly in SMU. When a teacher changes school this needs to be recorded in SMU s...
Mon, 18 Jan, 2021 at 1:25 PM
What type of ALAN access should I give staff in AMU?
Refer to link below Managing staff access in AMU -  https://literacynumeracysupport.freshdesk.com/solution/articles/22000174847-managing-staff-acces...
Mon, 17 Dec, 2018 at 2:51 PM
How can I make a technical support request?
If you have any technical issues or queries about ALAN software, please log a ticket.  Try to be specific with the details - you may want to use screen sh...
Mon, 18 Jan, 2021 at 1:34 PM
Is student assessment recorded in PLAN available in PLAN2?
No.  Student assessments recorded in PLAN will not be available in PLAN2.  PLAN2 aligns to the learning progressions and PLAN to the literacy and numeracy c...
Tue, 7 Jan, 2020 at 12:26 PM
Students appear in ERN /student administration application, but not in PLAN2 (DoE only)
Student enrolment information is collected in your student administration application.    Once students are in attendance at school, student informat...
Wed, 5 Feb, 2025 at 10:08 AM